Privacy Policy

Last updated: February 25, 2026

1. Introduction

HotelBooking ("we", "us", or "our") operates a hotel management and booking platform that enables boutique hotels to accept reservations, communicate with guests, and manage operations. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, booking widget, and messaging services.

2. Information We Collect

We collect the following categories of personal information:

  • Contact information: Name, email address, phone number, and country provided when making a booking or inquiry.
  • Booking details: Check-in/check-out dates, room preferences, number of guests, and special requests.
  • Communication data: Messages exchanged between you and the hotel, including email and SMS correspondence.
  • Payment information: Payment details are processed securely through supported payment providers, including Stripe and PayPal. We do not store full card numbers.
  • Usage data: Browser type, IP address, pages visited, and interaction data collected automatically.

3. How We Use Your Information

We use your personal information to:

  • Process and manage your hotel reservations.
  • Send transactional communications including booking confirmations, pre-arrival information, check-in reminders, and post-stay follow-ups via email and/or SMS.
  • Respond to your inquiries and provide customer support.
  • Improve our platform and services.
  • Comply with legal obligations.

4. SMS/Text Messaging Policy

When you provide your phone number during the booking process and consent to receive text messages, we may send you SMS messages related to your hotel stay. These messages are transactional in nature and may include:

  • Booking confirmations and updates
  • Check-in and check-out reminders
  • Pre-arrival information and instructions
  • Post-stay follow-ups and feedback requests
  • Responses to your inquiries

Important SMS Information:

  • Message frequency: Message frequency varies based on your booking activity. You will typically receive 1-5 messages per booking.
  • Message and data rates may apply. Your carrier's standard messaging rates apply to all SMS messages sent and received.
  • Opt-out: You can opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message and no further SMS messages will be sent.
  • Help: Reply HELP to any message for assistance, or contact us at the email below.
  • Supported carriers: SMS is supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others.
  • We do not sell, rent, or share your phone number or SMS opt-in data with third parties for marketing purposes. Phone numbers collected for SMS will only be used to send messages related to your hotel booking.

5. Data Sharing

We may share your information with:

  • Hotel properties: The hotel where you made a booking receives your contact and booking information to fulfill your reservation.
  • Service providers: We use third-party services for payment processing (such as Stripe and PayPal), email delivery (Postmark), SMS delivery (Twilio), and cloud hosting. These providers only access data necessary to perform their services.
  • Legal requirements: We may disclose information if required by law or to protect our rights, safety, or property.

We do not sell your personal information to third parties for marketing or advertising purposes. We do not share your opt-in consent or phone number with third parties for their marketing use.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. Payment data is processed through PCI-compliant payment providers and we never store raw card numbers. All data is transmitted using TLS encryption.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Booking records may be retained for up to 7 years for legal and accounting purposes. You may request deletion of your data by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Opt out of SMS or email communications.
  • Withdraw consent at any time.

To exercise any of these rights, contact us at the email address below.

9. Cookies

Our platform uses essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how our platform is used. You can control cookie settings through your browser.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

Email: privacy@hotelbooking.app

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