SMS Consent & Opt-In Disclosure

1. How We Collect SMS Consent

During the booking process on our platform, guests are presented with an optional SMS consent checkbox on the Guest Details step (Step 3 of 4). The checkbox is unchecked by default — guests must actively check it to opt in. SMS consent is not required to complete a booking.

2. Opt-In Language Shown to Guests

The following is the exact opt-in disclosure displayed next to the checkbox on our booking form:

I agree to receive booking-related text messages (confirmations, reminders, and updates) at the phone number provided. Message frequency varies (typically 1-5 per booking). Msg & data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. View our Privacy Policy and Terms of Service.

3. Types of Messages

We only send transactional SMS messages related to a guest's hotel booking. These include:

Booking confirmations and updates
Check-in and check-out reminders
Pre-arrival information and instructions
Post-stay follow-ups
Responses to guest inquiries

We do not send marketing, promotional, or advertising messages via SMS.

4. Message Frequency & Rates

Message frequency: Varies based on booking activity. Typically 1-5 messages per booking.
Message and data rates may apply. Contact your wireless carrier for details about your messaging plan.

5. Opt-Out, Opt-In & Help

Opt-out: Reply STOP to any message to stop receiving SMS messages. You will receive a final confirmation and no further messages will be sent.
Opt-in: Reply START, YES, or SUBSCRIBE to opt back in, or provide consent during a future booking.
Help: Reply HELP for assistance, or contact us at support@hotelbooking.app.

6. Data Privacy & No Sharing

SMS consent is not a condition of any purchase. Guests can complete bookings without opting in to text messages.
We do not sell, rent, or share phone numbers or SMS opt-in consent with third parties for marketing purposes.
Phone numbers collected for SMS are used only to send messages related to the guest's hotel booking.

7. Supported Carriers

SMS is supported on all major US carriers including AT&T, Verizon, T-Mobile, and others. Carriers are not liable for delayed or undelivered messages.

8. Sample Message

"Your booking BK-AB1234 at Grand Resort is confirmed for Mar 15-18. Check-in starts at 3:00 PM. Reply STOP to opt out. Msg&data rates may apply."

9. Related Policies

10. Contact

For questions about our SMS messaging practices, contact us at:

Email: support@hotelbooking.app